Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Instructing
Teaching people how to do something.
Reading Comprehension
Reading work-related information.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Service Orientation
Looking for ways to help people.
Coordination
Changing what is done based on other people's actions.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Active Learning
Figuring out how to use new ideas or things.
Speaking
Talking to others.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Social Perceptiveness
Understanding people's reactions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Active Listening
Listening to others, not interrupting, and asking good questions.
Writing
Writing things for co-workers or customers.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.